Booking Terms & Conditions

Last updated 23rd May 2020

Please take the time to read these Booking Terms & Conditions carefully before using any WhatStyle Website, App or Widget. We recommend that you download and print a copy of these terms for future reference as these conditions apply to every booking you make with us.


If you do not agree will all of the terms and conditions below, you must not proceed in booking through us via any WhatStyle Website, App or Widget.


TABLE OF CONTENTS

1. DEFINITIONS

2. DESCRIPTION OF SERVICES

3. RELATIONSHIP BETWEEN YOU, US AND OUR PARTNERS

4. SERVICES

5. CANCELLATIONS/AMENDMENTS/REFUNDS

6. LEGAL REQUIREMENTS

7. SUPPORT

8. PRICING

9. LIABILITY

10. OUR RIGHT TO CHANGE THESE BOOKING TERMS & CONDITIONS

11. GENERAL


1. DEFINITIONS

Preamble terms with assigned meanings are stated below.

WhatStyle: Also referred to as “company”, “we”, “us”, or “our”, meaning WhatStyle Limited.

WhatStyle Partner: Also referred to as “partner”, “salon owner”, “business owner”, or “provider”, meaning a business who has signed a contract to work in partnership with WhatStyle. Whatstyle Partners are service providers to you, the consumer.

Consumer: Also referred to as “User” or “You”, meaning a user booking a service via a website, app or widget with a WhatStyle Partner

WhatStyle Account: meaning the account you created through a WhatStyle Partners website, app or booking widget.

App: Any WhatStyle Partner App marked on the Apple App store or Google Play store with WhatStyle Limited as the Publisher.

Services: Refers to any products, goods or services provided by a Partner which is booked via their website, app or widget.

Widget: The web interface provided by Whatstyle which the Partner may embed on its own website and/or social media channel(s),with their own branding. Customers are able to make bookings through said widget.


2. DESCRIPTION OF SERVICES

WhatStyle provides a booking service to you which allows for fast and reliable bookings with health, beauty and wellness businesses which are registered as a WhatStyle Partner. All services that are provided through the Whatstyle booking platform are offered on behalf of the WhatStyle Partners. Our responsibility is to confirm your booking with the Partner. We do not hold any responsibility or liability to the quality of the actual service provided to you after your booking with us is confirmed.

These booking Terms and Conditions are amended on a regular basis. Please check this document every time you book through us, read carefully and understand all of the terms which apply. If you do not agree, please do not proceed with your booking.


3. RELATIONSHIP BETWEEN YOU, US AND OUR PARTNERS

3.1
Booking widgets embedded in Partner app(s) or website(s) are owned and operated by WhatStyle. You can book a variety of services from a variety of providers. These services are provided by the WhatStyle Partner and not by us.

3.2
We will provide you with a Booking confirmation, which will supply you with the date of your booking, time of your booking, unique reference number, the total cost of the services booked and any discounts that have been applied.

3.3
WhatStyle do not currently take payment for your booking. Payment will be taken at your appointment by the WhatStyle Partner. Your receipt of payment will also be provided directly by the service provider.

3.4
If you wish to cancel or reschedule your booking, you must contact the WhatStyle Partner directly. They will deal with your request in compliance with their own Booking policies. Please make yourself aware of these terms before attending your booking.

3.5
If you have made a booking, but have not received a booking confirmation from us, please contact support@whatstyle.uk

3.6
If these booking terms and conditions are breached and/or the customer acts in an inappropriate manner towards Whatstyle or our Partners, WhatStyle reserves the right to terminate the customer account.


4. SERVICES

4.1
All Services shown on the Partner’s Website(s), App(s) or Widget(s) are subject to availability. The images and/or descriptions of the services on WhatStyle Parter Websites, Apps or Widgets are for illustrative purposes only, and actual services may vary from such images and/or descriptions. We require our Partners to ensure that all information provided is accurate and highlights any legal restrictions associated with a service. Nonetheless, we cannot verify the information which Partners provide to us.

4.2
As a consumer of the service you booked, you have legal rights in relation to the standard of the service which was provided to you. If the service was not performed with reasonable care and skill as described, you may seek advice from your local Citizens’ Advice Bureau or Trading Standards office. WhatStyle are not responsible for the quality of the service provided, the legal action taken will be between you and the Salon Owner. Nothing written in these terms will affect your rights as a consumer.

4.3
It is your (or the person receiving the Services) sole responsibility to notify the Salon in advance of any medical/health or special needs that may affect or be affected by any of the services. If this information is not provided neither WhatStyle or the WhatStyle Partner is liable for any injury, loss or damages as a result of the service.


5. CANCELLATIONS/AMENDMENTS/REFUNDS

5.1
As highlighted in Section 3.4, any cancellations or rescheduling will only be possible through contacting the Salon directly.

5.2
The time between when you may cancel your appointment and your scheduled appointment start time will be determined independently by each Partner. This information will be disclosed to you on your WhatStyle Booking confirmation.

5.3
WhatStyle is not responsible for providing the Consumer with a refund or any additional discounts for the services provided by the Salon.


6. LEGAL REQUIREMENTS

6.1
By Booking an appointment through your WhatStyle account you agree that:
  • You are over the age of 18 (Bookings may by made on behalf of a minor).
  • The information you provide us is true.
  • You are legally authorised to provide payment for your service at the Salon.

6.2
If we determine, in our sole discretion, that your booking iis in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your account and cancel your booking.


7. SUPPORT

7.1
It is our goal to provide you with a great booking experience, if you have any feedback, need assistance when making the booking or would like to make a complaint, please contact support@whatstyle.uk, the WhatStyle Support Team will be happy to help.

7.2
Whilst the quality of the service provided to you by a WhatStyle Partner is not our responsibility, we care about the quality of service our Partners provide. If you would like to complain about the Service please try the following:
  1. Try to resolve the issue with the Partner by communicating with them directly.
  2. Leave an honest public review about the Partner online.
  3. Email us at support@whatstyle.uk and we will contact the Partner and try to resolve the issue on your behalf.

7.3
We care about all aspects of your booking and service. However, we are not responsible for the services(s) which our Partners provde and are under no obligation to provide compensation. However, we do take complaints seriously and will do our best to help you resolve a dispute between you and our Partners.


8. PRICING

8.1
All prices shown on the Partner’s Website(s), App(s) or Widget(s) are subject to change. The price you pay for each individual service at the time your booking is confirmed, will be honoured by the Salon Owner, even if the price has changed since your booking was made.

8.2
The final price you pay connected with a WhatStyle Booking may be adjusted to reflect any additional goods or services you purchase from the Partner at the time of receiving Partner Services.

8.3
The Partner has full responsibility for accounting for indirect taxes on the total value of your booking. WhatStyle does not charge tax on your booking, as the Services are provided by the Partner, not by us. As a result, WhatStyle is unable to provide you with a tax invoice in relation to your Bookings, if you require a tax invoice, it will be provided by the partner.

8.4
As you will pay for your service directly at the Salon, please check their available transaction methods before the appointment.


9. LIABILITY

9.1
Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it since creating your WhatStyle account.

9.2
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.

9.3
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.


10. OUR RIGHT TO CHANGE THESE BOOKING TERMS & CONDITIONS

10.1
We may revise these Booking Terms and Conditions from time to time in the following circumstances:
  1. If we change the way you create a booking through us.
  2. We create additional features that would alter our Terms & Conditions.
  3. If there are changes in relevant laws and regulatory requirements; and/or if there are any other changes to our business procedures.

10.2
Every time you use the WhatStyle Booking Service, the Booking Terms and Conditions in force at that time will be accepted by you at the point of confirming your booking. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.

11. GENERAL

Notices: All communications and notices from you must be sent to us by email at support@whatstyle.uk. Our customer support team will aim to get back to you within 2-4 working days.

Severability: If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Governing Law: These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services booked via a Partners website and/or app, powered by WhatStyle.

Interpretation: Where applicable, words in these Booking Terms and Conditions that are defined in the singular shall retain the same definition in the plural, and vice versa. Words in the masculine include the feminine, and vice versa. No regard for gender is intended by the language in these Booking Terms and Conditions.